shipping & returns

How long does my order take to ship?

We typically produce a limited stock and thus, items may need to be made per order. Please allow 5-7 working days to process your order before shipping. This may be longer for some items. We will then ship it out to you via Royal Mail if you are based within the U.K

Do you offer international shipping? 

Yes, we ship worldwide! Custom dues are paid by the customer. 

International orders are sent out via UPS and/or DHL. Shipping times depend on final destination country.

We try our best to make sure duties on our products remain low but if you are an international buyer, some duties may apply.

What is your return policy? 

Items purchased at regular price can be returned for store credit only/ exchange if item is still available in stock.

If you receive defective/damaged item(s), we will provide you with a prepaid return label to send the merchandise back to us. Should you run into this issue, please email us at Info@janusstudios.co.uk so that we can further assist you.

Any signs of wear signs of wear or damage will lead to the return request being denied.

All returns are processed via email. Please contact us at Info@janusstudios.co.uk in order for your return to be processed.  

After your return is approved, you will receive a prepaid label via email.

If you have any questions or concerns in regards to this, please email info@janusstudios.co.uk.